Last updated: 18 July 2026
Version: 1.0

These Terms and Conditions ("Terms") apply to your purchase of the Stressless Communication Course and any related products, membership or community access (together, "the Course") from Stressless Dogs Nederland B.V. ("we", "us", "our").

Please read these Terms before you buy. By ticking the box at checkout you confirm that you have read and accept them.


1. WHO WE ARE

Stressless Dogs Nederland B.V.
Westerstraat 158-2
1015 MP Amsterdam
The Netherlands

Chamber of Commerce (KvK) number: 99271109
VAT number: NL868915518B01
Email: amee@stresslessdogs.com

We sell online, from the Netherlands, to customers worldwide. We have no offices or staff in your country unless we tell you otherwise.


2. WHAT YOU ARE BUYING

The Course is a set of pre-recorded video lessons, written materials and downloadable step-by-step plans about canine communication, delivered online. You access it through our online learning platform.

Depending on the offer you selected, your purchase may also include access to an online community and, optionally, a paid membership giving you live group Q&A sessions.

The Course is educational. We teach you to understand and communicate with your dog. We do not train your dog for you, we do not assess your individual dog, and we do not provide veterinary or clinical behavioural diagnosis. Please read section 10 carefully.


3. PRICE AND PAYMENT

The price shown at checkout is the total price you pay, including any applicable VAT or sales tax. There are no additional mandatory fees or charges.

You can pay in full or, where we offer it, in three monthly instalments. Instalments are interest-free and carry no additional charges: you pay exactly the same total as you would in a single payment.

If you choose instalments, you agree to pay all three. If a payment fails we will contact you and may suspend access until your account is settled. If you cancel within a refund period described in section 5, your instalment plan ends and you owe nothing further.


4. ACCESS AND DELIVERY

You receive access immediately after payment, by email.

You have access for the lifetime of the Course, meaning for as long as we continue to operate the Course and the platform it runs on. If we ever have to discontinue it, we will give you reasonable notice and the opportunity to download the materials you bought.

Access is personal to you. Please do not share your login, and do not copy, resell or redistribute the materials.


5. YOUR RIGHT TO CANCEL, AND OUR REFUND GUARANTEES

5.1 Statutory right to cancel (customers in the United Kingdom and the European Union)

If you are a consumer in the UK or the EU, you normally have 14 days to cancel a distance purchase and receive a refund.

Because the Course is digital content that we deliver immediately, this right works differently. At checkout we ask you to confirm two things separately:

- that you want us to give you access to the Course straight away, during the 14-day cancellation period; and
- that you understand you will lose your statutory right to cancel once that access begins.

If you give both confirmations and we give you access, your statutory cancellation right ends at that point. If you would rather keep it, do not tick those boxes. Contact us instead and we will give you access once the 14 days have passed.

Our own guarantees below apply either way, and they are more generous than the statutory right.

5.2 Our 14-day "happy boss" guarantee

Within 14 days of purchase you can ask for a full refund for any reason, no questions asked. Email amee@stresslessdogs.com and we will refund you within 14 days of receiving your request.

5.3 Our 30-day "happy dog" guarantee

If you complete the Course and do not notice any improvement in your dog's happiness, in your understanding of your dog, or in problem behaviour within 30 days of purchase, we will refund the full purchase price.

This guarantee has one condition: you must have worked through the Course modules. We may ask you to confirm which modules you completed. We do not ask for proof of results, only that you gave it a genuine try.

To claim, email amee@stresslessdogs.com within 30 days of purchase.

5.4 After 30 days

Outside the periods above we do not offer refunds as a matter of course. This does not affect your legal rights. Please see section 9.


6. MEMBERSHIP AND AUTOMATIC RENEWAL

If you join our paid community membership, this section applies.

- The membership costs GBP 30 per month. We will show you the price and the billing frequency clearly before you subscribe, and you must actively opt in. We never add a subscription automatically to a purchase.
- Your membership renews automatically each month until you cancel.
- You can cancel at any time, effective at the end of your current billing period, through your account settings or by emailing amee@stresslessdogs.com. Cancelling is not conditional on speaking to us first.
- We email you a receipt for every payment.
- We do not refund part-months, but you keep access until the end of the period you have paid for.


7. IF SOMETHING IS WRONG

If the Course is faulty, is not as described, or is not delivered, contact us at amee@stresslessdogs.com. We will put it right, by fixing the problem, restoring your access, or refunding you, whichever is appropriate.

Please give us the chance to fix things before escalating. We answer support emails within 5 working days.


8. YOUR DATA

We process your personal data in accordance with our Privacy Policy, which you can read at [LINK NAAR PRIVACYVERKLARING]. In short: we use your details to deliver the Course, to provide support, and, if you agreed to it, to send you emails about our products. You can unsubscribe at any time.

Some of our customer support may be provided by people located outside the United Kingdom and the European Economic Area. Where that happens we put appropriate safeguards in place to protect your data, as described in the Privacy Policy.

Live sessions and community areas may be recorded. Anything you post or say in those areas may be visible to other participants.


9. YOUR LEGAL RIGHTS

Nothing in these Terms limits or excludes any right you have under the consumer law of your own country.

If you are in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If you are in New Zealand, the Consumer Guarantees Act 1993 applies. If you are in the United Kingdom, the Consumer Rights Act 2015 applies. If you are in Canada, applicable federal and provincial consumer protection legislation applies.

Where any part of these Terms conflicts with a right you have under that law, your legal right prevails.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.


10. WHAT THE COURSE IS, AND WHAT IT IS NOT

The Course provides general education about canine communication and behaviour. It is not a substitute for veterinary care, and it is not an assessment of your individual dog.

Every dog and every situation is different. We cannot and do not guarantee any particular outcome or any particular change in your dog's behaviour.

Please contact a vet if your dog's behaviour has changed suddenly, if your dog may be in pain or unwell, or if your dog has injured or is at risk of injuring a person or another animal. Behaviour can have medical causes, and only a vet can diagnose them.

Safety. You remain responsible for your dog at all times. That includes keeping your dog and other people safe, complying with the law where you live (including any leash, muzzle and dangerous-dog rules), and deciding whether any suggestion in the Course is appropriate for your dog and your situation. If your dog has shown aggression towards people or other animals, please seek qualified in-person help alongside the Course.

Any question we answer in a live session or in the community is general guidance based on what you describe to us. It is not a diagnosis of your individual dog.


11. OUR LIABILITY

Subject to section 9, which always takes priority, our total liability to you arising out of your purchase is limited to the amount you paid for the Course.

We are not liable for losses that were not reasonably foreseeable at the time you bought.

Nothing in this section applies to liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be limited.


12. CHANGES TO THESE TERMS

We may update these Terms. The version that applies to your purchase is the version you accepted at checkout, and we keep a record of it. If we change the terms of a running membership we will tell you by email in advance, and you may cancel if you do not agree.


13. GOVERNING LAW

These Terms are governed by Dutch law.

This does not deprive you of the protection of the mandatory consumer laws of the country where you live, and you may always bring proceedings in the courts of your own country where the law gives you that right.


14. CONTACT AND COMPLAINTS

Email amee@stresslessdogs.com and we will respond within 5 working days. If we cannot resolve your complaint, you may be entitled to use a dispute resolution scheme in your own country.


PRIVACY POLICY

Last updated: 18 July 2026
Version: 1.0

This policy explains what personal data Stressless Dogs Nederland B.V. collects about you, why we collect it, who we share it with, and what rights you have.


1. WHO WE ARE

Stressless Dogs Nederland B.V.
Westerstraat 158-2
1015 MP Amsterdam
The Netherlands

Chamber of Commerce (KvK) number: 99271109
VAT number: NL868915518B01
Email: amee@stresslessdogs.com

We are the controller of your personal data, which means we decide why and how it is processed. If you have any question about this policy, email amee@stresslessdogs.com. We reply within 5 working days.


2. WHAT WE COLLECT

Information you give us
- Your name and email address when you register for a webinar or buy from us.
- Billing details when you buy. Your card details go directly to our payment provider; we never see or store your full card number.
- Anything you write to us in an email, in a webinar chat, in a live Q&A, or in our online community, including photos and videos of your dog if you choose to share them.

Information we collect automatically
- How you use our website and course platform: pages viewed, lessons opened, progress through the course, and whether you attended or watched a webinar.
- Technical data: IP address, browser and device type, and approximate location derived from your IP address.
- Data collected through cookies and similar technologies. See section 6.

We do not knowingly collect data from children under 16, and our products are not aimed at them.


3. WHY WE USE IT, AND ON WHAT BASIS

To deliver what you bought: giving you access to the course and community, providing support, and handling refunds. Legal basis: performance of our contract with you.

To take payment and keep proper records: processing payments, issuing invoices, and meeting our tax obligations. Legal basis: performance of our contract, and compliance with a legal obligation.

To send you marketing emails about our courses and offers, where you have asked for them or where you are an existing customer and we are telling you about similar products. Legal basis: your consent, or our legitimate interest in marketing to existing customers. You can unsubscribe from any email, at any time, using the link in it.

To run and improve our website and advertising: understanding which pages and adverts work, and measuring conversions. Legal basis: your consent for non-essential cookies and tracking, and our legitimate interest in running our business.

To keep our services secure and to deal with disputes or legal claims. Legal basis: our legitimate interest, and compliance with legal obligations.


4. WHO WE SHARE IT WITH

We do not sell your personal data.

We share it with service providers who help us run the business, and only for that purpose:

- Payment and checkout providers, who process your order and payment.
- Our course and community platform provider, who hosts your access and your posts.
- Our webinar platform provider, who runs the live sessions and their chat.
- Our email marketing provider, who sends the emails you have signed up for.
- Analytics and advertising providers, including Google and Meta, where you have consented to tracking. See section 6.
- Our customer support team, part of which may be located outside the United Kingdom and the European Economic Area. See section 5.
- Our accountants and, where necessary, our legal advisers.

We may also disclose data if the law requires it, or to establish or defend a legal claim.


5. SENDING DATA OUTSIDE THE UK AND EUROPE

Some of our service providers, and part of our customer support team, are located outside the United Kingdom and the European Economic Area, in countries that have not been formally recognised as providing an equivalent level of data protection.

Where that happens we do not rely on the local law alone. We put a data transfer agreement in place with the recipient, based on the standard data protection clauses approved for this purpose (the UK International Data Transfer Agreement, or the European Commission's standard contractual clauses with the UK Addendum), and we carry out an assessment of the risks of that transfer before it starts.

If you are in Australia, we remain accountable for the handling of your data by any overseas recipient under Australian Privacy Principle 8.

You can ask us for more detail about a specific transfer, including a copy of the safeguards, by emailing amee@stresslessdogs.com.


6. COOKIES AND TRACKING

We use cookies and similar technologies on our website.

Essential cookies make the site and the checkout work. They cannot be switched off.

Analytics and advertising cookies help us understand how people find and use our site, and let us measure and target our advertising. These include Google Analytics, Google Ads, the Meta pixel and Meta's Conversions API, and TikTok. Some of this measurement happens on our own server rather than in your browser, but it is still tracking, and we treat it that way: we only do it where you have consented.

We ask for your consent before we set any non-essential cookie or send any tracking data. You can change or withdraw your choice at any time through the cookie settings on our site, and you can also block cookies in your browser.


7. WEBINARS, LIVE SESSIONS AND THE COMMUNITY

Our webinars and live Q&A sessions are recorded, and the recordings may be made available to other participants and to future customers.

If you type in a webinar chat, ask a question in a live session, or post in our community, other participants can see what you write. Please do not share anything there that you would not want others to read.

We keep webinar chat and Q&A content for as long as we need it to answer your question and to make the recording useful to other members. Tell us if you want a specific post or question removed and we will do it where we reasonably can.


8. HOW LONG WE KEEP IT

- Customer and order records: seven years, because Dutch tax law requires it.
- Course and community accounts: for as long as your account is open, and up to two years afterwards.
- Marketing contacts: until you unsubscribe, and then a minimal record so that we do not email you again by mistake.
- Webinar registrations from people who never bought: two years.
- Website analytics: up to 26 months.

Where we no longer need data, we delete it or make it anonymous.


9. YOUR RIGHTS

Depending on where you live, you have rights over your data. In most cases you can:

- ask for a copy of the data we hold about you;
- ask us to correct it if it is wrong;
- ask us to delete it;
- ask us to restrict or stop certain processing;
- object to processing we base on our legitimate interests;
- ask us to transfer your data to another provider; and
- withdraw your consent at any time, without affecting what we did before you withdrew it.

To exercise any of these, email amee@stresslessdogs.com. We reply within 5 working days and will deal with your request within one month. We do not charge for this.

If you are unhappy with how we have handled your data, you can complain to your national regulator:
- United Kingdom: Information Commissioner's Office, ico.org.uk
- Netherlands and the EU: Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl, or your own national authority
- Australia: Office of the Australian Information Commissioner, oaic.gov.au
- New Zealand: Office of the Privacy Commissioner, privacy.org.nz
- Canada: Office of the Privacy Commissioner of Canada, priv.gc.ca

We would appreciate the chance to put things right first.


10. SECURITY

We take reasonable technical and organisational measures to protect your data, including access controls and encrypted connections. No online service can be completely secure, but if a breach occurs that is likely to put you at risk, we will tell you and the relevant regulator as the law requires.


11. CHANGES TO THIS POLICY

We may update this policy. The current version is always on this page, with the date it was last updated at the top. If we make a significant change we will tell you by email.


12. CONTACT

Stressless Dogs Nederland B.V.
Westerstraat 158-2, 1015 MP Amsterdam, The Netherlands
amee@stresslessdogs.com